{"id":2615,"date":"2022-09-14T12:43:03","date_gmt":"2022-09-14T10:43:03","guid":{"rendered":"https:\/\/2022.bdnordic.com\/?page_id=2615"},"modified":"2025-01-29T12:43:02","modified_gmt":"2025-01-29T10:43:02","slug":"leveringsbetingelser-hosting","status":"publish","type":"page","link":"https:\/\/bdnordic.com\/en\/leveringsbetingelser-hosting\/","title":{"rendered":"Hosting"},"content":{"rendered":"
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1. Hosting<\/strong>
This Hostingservice describes the used server equipment at CMS, domains, internet connection and a further contractual relationship metres.m.<\/p>

1.1. Server<\/strong>
BDNORDIC make server equipment at for the operation of the website available to the customer's solution and provide service for the operation and monitoring of the systems all-the-year days from pm. 00.00 to 24.00
(See Service Level Agreement the agreement SLA for further information and other digital services). BDNORDIC ApS uses 3. party isp \/ service provider.<\/p>

1.1.1. CMS, web solution<\/strong>
Kundens webl\u00f8sning er baseret p\u00e5 CMS systemer med tilh\u00f8rende SQL database, og alle kr\u00e6vede komponenter m.m. installeres af BDNORDIC supportteam. BDNORDIC s\u00f8rger for alle opdateringer foretages (Se under SLA salgs- og leveringsbetingelser).<\/p>

BDNORDIC foretager l\u00f8bende n\u00f8dvendige installationer af komponenter, der skal anvendes i forhold til den installerede l\u00f8sning.<\/p>

1.1.2. Urls, domains, email addresses, etc.<\/strong>
Ved webdomaine \u00e6ndring skal Kunden straks give BDNORDIC ApS meddelelse herom. BDNORDIC ApS registrerer altid kundens e-mail, da vigtige beskeder ang\u00e5ende kundens webl\u00f8sning og l\u00f8bende sendes information\u00a0via vores nyhedssystem til denne e-mail.<\/p>

1.1.3. General terms
<\/strong>BDNORDIC ApS ensures stable and monitored around the clock operation.
B\u00e5ndbredden fra udbyder BDNORDIC\/3 parts leverand\u00f8r til internettet er etableret ved fiberoptik 1000 MBIT forbindelse. Internt er forbindelsen mellem serverne og firewall frem til datacenter p\u00e5 100 \u2013 1000 MBIT afh\u00e6ngig af belastning.<\/p>

BDNORDIC ApS monitor continuous traffic and compare it with the provider's capacity, in the context assures the provider that the capacity is sufficient ift. traffic.
Teknisk udstyr er placeret i brand- og tyverisikret rum. Ved str\u00f8msvigt, benyttes UPS og n\u00f8dstr\u00f8msgenerator p\u00e5 alt udstyr placeret hos udbyder 3 parts leverand\u00f8r.<\/p>

In connection with the conclusion of the hostingaftalen, the Customer associated with the BDNORDICs ERL list (Emergency Response, List) where are notified pr. email or text messages in connection with the crash and errors in the technical equipment, where the solution is run.<\/p>

1.1.4. Websites \/ copyright<\/strong>
The copyright to the solution lies with the Customer.<\/p>

In tasks where BDNORDIC develop solutions to the Customer, and the Customer provides the materials (logo, photographs, m.m.), it is assumed that this material is the property of the Customer, which also holds the copyright on the material used.<\/p>

The customer is done, moreover, that the use of artistic and literary works, and other copyrighted works by, for example, distribution, or downloading without the consent will be a violation of copyright owners copyrights. Thus, it is the Customer responsibility, that the use of such works is done with sufficient consent from the relevant rightholders.<\/p>

1.1.5 Liability<\/strong>
The customer has with the below stated limitations, the right to compensation in accordance with Danish law's standard compensation for loss as a result of the actions or omissions caused by BDNORDIC or someone who BDNORDIC responsible for.<\/p>

BDNORDIC is not liable for any losses incurred as a result of errors or omissions in the worked-out solutions.<\/p>

BDNORDIC is not liable for any losses incurred as a result of any disruption, interruption or changes of BDNORDIC telecommunications networks and the internet service in connection with the measures deemed necessary for technical, maintenance and operational reasons or is imposed by the supervisory authorities, unless BDNORDIC have failed to limit the disadvantages.<\/p>

BDNORDIC is never liable for indirect loss, including loss of profit, loss of production, loss as a result of the web service can't be used as provided, losses as a result of an agreement with a third party that fall or the breach, loss as a result of the loss of personal data and installed software, and the like.<\/p>

BDNORDIC ApS assumes neither responsibility for any loss as a result of unauthorized access to customer data and\/or systems.<\/p>

1.1.6. Force majeure<\/strong>
BDNORDIC ApS is not obliged to pay compensation, if the non-performance or interruption due to conditions outside of BDNORDIC control, including, but not limited to lightning, flood, fire, war, strike and lockout, including the strike and lockout among BDNORDIC own employees, and the congestion of the network, errors in the network and system crashes (force majeure).<\/p>

1.1.7. Disputes<\/strong>
Disputes can of each of the parties to be brought before the ordinary courts in accordance with the applicable rules thereon.<\/p>

1.1.8. Termination<\/strong>
Aftalen er uopsigeligt de f\u00f8rste tolv (12) m\u00e5neder ved indtr\u00e6delse. Derefter g\u00e6lder opsigelsesbetingelserne, jvf. aftalegrundlag. Opsigelsen af abonnementet skal ske skriftligt eller elektronisk og senest 3 m\u00e5neder f\u00f8r hostingaftalens periodeudl\u00f8b.<\/p>

In connection with the termination is closed for the terminated solutions and the data is deleted.<\/p>

Written notice must be BDNORDIC no later than 30 days after that, a refund. the change of cooperation has been announced.<\/p>

Changes to the solution that can be implemented without prior notice, may not justify the termination in accordance with the above.<\/p>

If BDNORDIC decide to fully or partly cease to provide certain hosting\/SLA agreements and\/or associated special or value added services, it shall be with one (1 ) month's notice towards the customer and must be in writing.<\/p>

At the termination of the hostingaftalen, showdown BDNORDIC the parties ' business and making repayment or collection of any differencebel\u00f8b, provided that this exceeds kr. 50 excl. vat.<\/p>

The Data from the web database solutions, systems, licenses, etc. will a termination or suspension will be deleted within 15 days of the termination of the agreement.<\/p>

1.1.9. Prices for the service and product packages (Basic, Standard, Plus)<\/strong>
Prices for the services and the agreed product packages are separately listed in the annex, cf. sent the order confirmation or invoice in the solution.<\/p>

1.1.10. The movement of the solution \/ data<\/strong>
I tilf\u00e6ldet at Kunden \u00f8nsker overflytning af data til anden udbyder, betales der en s\u00e6rskilt pris. Prisen vil afh\u00e6nge af timeforbruget, l\u00f8sningens st\u00f8rrelse og m\u00e6ngden af data \u2013 et realistisk eksempel kunne v\u00e6re 3 timer \u00e1 kr. 1100,- excl. moms til en samlet pris p\u00e5 kr. 3300,- excl. moms.<\/p>

The price is excl. acquired licenses for the installed solution.<\/p>

Submissions per. e-mail to be answered, as a rule, only between 08.00 \u2013 21.00 on weekdays and between 08: 00 and 15.00 on Fridays, while a person in charge of the guard will endeavour to respond to all incoming e-mails in 24 hours.<\/p>

If you choose to terminate its hosting agreement, terminated the SLA agreement automatically.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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1. Service level agreement \u2013 SLA<\/strong>
This Service level agreement (SLA) describes the Client's warranties in connection with the delivery of solutions and services from BDNORDIC ApS. The service agreement applies to all established agreements which specifically refers to this and also to the agreements described in the order confirmation or invoice from BDNORDIC.<\/p>

1.1. Driftsvindue and Uptime<\/strong>
BDNORDIC stiller Kundens l\u00f8sning eller services til r\u00e5dighed alle \u00e5rets dage fra kl. 00.00 til 24.00 og s\u00f8rger for drift og overv\u00e5gning.<\/p>

1.1.1. Servicevindue<\/strong>
Servicevinduet describes the period in which BDNORDIC will implement updates, patches and changes to the systems so that in the event of complications will have a minimal effect on the Client's systems and services. Servicevinduet is set to between the hours of. 00.00 \u2013 09.00 hrs on Saturdays, or by agreement with the Customer.<\/p>

1.1.1.2. Exceptional service<\/strong>
BDNORDIC can carry for as far as possible, refer all servicing (not timetabled service) of a server (systemrettelser, security, backup etc.) in the period 20.00 \u2013 06.00 on all days of the week, without prior notice to the customer. The extent BDNORDIC considers that a service requires acute intervention pga. operational and\/or security reasons, this will be done without prior notice to the customer.<\/p>

In addition, and if BDNORDIC, deems that the customer's environment pose a major security risk, can BDNORDIC without notice disconnect the customer's access to the network. The customer will be notified of this via the information by the Customer in connection with the establishment of this agreement stated in its master data.<\/p>

Lack of access to the system due to these conditions, as well as the time taken for preventive maintenance, are not recognised in the Downtime (section 1.1.3.).<\/p>

1.1.1.3. Patch Management<\/strong>
BDNORDIC check monthly the status of security updates. All security patches are installed. In the week that the updates are installed, the patches of secondary nodes. In the event that a server is duplicated, all nodes patches at the same time.<\/p>

1.1.2. Opening hours<\/strong>
\u00c5bningstiden beskriver det tidsrum, hvor BDNORDIC alt andet lige kan garantere at Kundens hostingl\u00f8sninger og \u2013services er tilg\u00e6ngelige. \u00c5bningstiden er sat til mellem kl. 00.00 til 24.00 p\u00e5 alle ugens dage (se ogs\u00e5 Servicevinduet afsnit 1.1.1.)<\/p>

1.1.3. Downtime<\/strong>
Downtime is the time periods, where a Customer's hosting solution or the service is unavailable despite being included in the BDNORDICs hours \u2013 a so-called business interruption. A business interruption shall be counted from the time when the BDNORDIC have received the error message (from BDNORDICs monitoring system or the Client's), and until the time when the error is fixed again. Downtime does not include:<\/p>

  • The customer's self-imposed driftshindringer.<\/li>
  • Errors or security flaws due to the applications, plugins or other software that the Customer has installed without BDNORDICs contractual consent.<\/li>
  • \u00a0Hardware or software failure where the responsibility is borne by the manufacturer.<\/li>
  • External disturbances (such as a DDoS attack \u2013 Distributed Denial of Service), which BDNORDIC not have influence on, do not count in the calculation of the operating efficiency.<\/li><\/ul>

    1.1.4. Uptime<\/strong>
    Oppetiden defineres som den forventede oppetid p\u00e5 statisk operationsniveau ganget med den forventede oppetid p\u00e5 systemafh\u00e6ngigt operationsniveau. Oppetiden udregnes ud fra en BFIH-standard, ved: Oppetid =(Oppetid p\u00e5 statistik operationsn.) x (Oppetid p\u00e5 system afh\u00e6ngigt operationsn.)<\/p>

    1.1.5. Oppetidsprocent<\/strong>
    Oppetidsprocenten er den faktiske oppetid (Oppetiden som defineret i afsnit 1.1.4. fratrukket Nedetiden som defineret i afsnit 1.1.3.) divideret med den teoretisk maksimale oppetid. Leverand\u00f8ren garanterer en oppetidsprocent p\u00e5 99,9 % for de af Kundens l\u00f8sninger og services som driftes p\u00e5 Leverand\u00f8rens infrastruktur, m\u00e5lt over en periode p\u00e5 3 sammenh\u00e6ngende m\u00e5neder. Oppetidsprocenten udregnes ud fra en BFIH-standard over en 3 m\u00e5neders periode, ved: Oppetids% = (Oppetid-Nedetid) \/ Oppetid x 100.<\/p>

    1.1.6. Tilg\u00e6ngelighedsprocent<\/strong>
    En hostingl\u00f8snings tilg\u00e6ngelighedsprocent defineres ved at tage \u00c5bningstid (afsnit 1.1.2.) fratrukket Nedetiden (afsnit 1.1.3.). Tilg\u00e6ngeligheds% = (\u00c5bningstid – Nedetid) \/ \u00c5bningstid x 100.<\/p>

    1.1.7. Reliability<\/strong>
    En hostingl\u00f8snings p\u00e5lidelighed definerer hvor l\u00e6nge en hostingl\u00f8sning kan udf\u00f8re den aftale funktionalitet uden afbrydelse og defineres via den Gennemsnitlige tid mellem driftshindringer (GTMD). BDNORDIC har en GTMD p\u00e5 360 dage.<\/p>

    1.1.8. Retableringstid<\/strong>
    Retableringstiden defines how long a hosting solution, the maximum can be put out of operation in the event of a crash or disaster. BDNORDIC using as far as possible, the same supplier for all your hardware, which will always be stored at least one additional device (server, switch, etc.) at the address, for a prompt replacement of the defective parts. It is possible to replace the evs. defective parts immediately. The Mht. special models and technologies, there will be a risk that it can take up to a maximum of 48 hours before a defective part can be home and be replaced.<\/p>

    1.2. Especially for the operation of the servers<\/strong>
    BDNORDIC is solely responsible for the operation of the servers and private infrastructure, with less, to another clear and evident from the Customer's agreement. All operating responsibility as additionally desired imposed BDNORDIC shall thereby be clearly stated by a specific agreement.<\/p>

    1.2.1. Operation of the servers include:<\/strong><\/p>

    • The operation of the hardware and operating system<\/li>
    • Basis operation monitoring of the hardware<\/li>
    • Continuous monitoring of disk usage<\/li>
    • Handling of customer inquiries, which relate to the client's solutions and services<\/li>
    • The start of the debugging within 1 hour from the receipt of the alarm outside of normal opening hours<\/li>
    • Hosting in the data center with redundancy, monitoring, support, primary and secondary backup, cooling system, UPS and fire protection<\/li>
    • The option for the recovery of the lost data as a result of degraded or offline solution (see section 1.3.)<\/li><\/ul>

      1.2.2. Operation of the servers does not include:<\/strong><\/p>

      • Various software and licenses that are installed by the customer and not included directly in the hostingaftalen<\/li>
      • Charge\/cost associated with program and\/or modulopdateringer belonging to the customer or to any third party<\/li>
      • Maintenance, uptime guarantee or support on the applications installed by the customer<\/li>
      • All services which are not specifically mentioned in the associated hosting agreement.<\/li><\/ul>

        1.2.3. Operating and curation
        <\/strong>All services are conducted in dedicated hardware or in isolated virtual entities, thus applikationsprocesser and the data is not mixed\/shared with other customers. Kommunikationsflow be treated in a dedicated supplier's network, so that the agreed data and kommunikationsm\u00e6ngde always be to the customer's full disposal.<\/p>

        For dedicated servers as well as for kundelokationer with fixed IP addresses, offers BDNORDIC ApS direct access to the servers via terminalklient\/remote desktop. This access will be agreed separately and the customer shall ensure, independently, that solely the customer's authorised users have access.<\/p>

        There can also buy access with terminalklient\/remote Desktop via token solution based on the SSL-VPN.<\/p>

        For openings in the firewall to\/from the servers must be signed separate firewall form of the customer.<\/p>

        1.2.4. Software licenses<\/strong>
        Any software license in connection with the agreement is the customer's expense. Including both the construction and operational cost. All software licenses at any time the customer's property.<\/p>

        It is the customer's duty to comply with the licensforpligtigelser which the software product provides. In connection with the implementation of a solution with the customer's own licenses, the customer must provide installation media and license keys available to the supplier.<\/p>

        If the rented licenses via SPLA (Service Provider License Agreement ), there is only the right to use the programs as long as they are rented.<\/p>

        Upon termination of the agreement, the software must be uninstalled. The customer undertakes to hire a sufficient amount of licences and BDNORDIC reserves the right to, without notice, to adjust the number of leased licenses according to the real consumption. May the hosted solution is not used OEM licenses.<\/p>

        1.3.1 Recovery of data in case of offline solution<\/strong>
        In the event of a crash, other reason than offline solutions or, at the request of the Customer, will BDNORDIC have the opportunity to restore the hosting solution's data (and possibly. systems) from the most recent backup. Special wishes to the backup policy for the re-establishment of data of the server solutions specifically in the Customer's hosting agreement.<\/p>

        Hvis en kundes l\u00f8sning eller service er offline, vil en betalende kunde altid have ret til og mulighed for at generhverve sig de data, der tilh\u00f8rer kunden, og som er placeret i leverand\u00f8rens datacenter for den p\u00e5g\u00e6ldende hostede l\u00f8sning. Dette kan ske ved at kunden m\u00f8der op p\u00e5 BDNORDICs virksomhedsadresse efter n\u00e6rmere aftale og imod betaling af et gebyr. Gebyret vil afh\u00e6nge af timeforbruget, l\u00f8sningens st\u00f8rrelse og m\u00e6ngden af data \u2013 et realistisk eksempel kunne v\u00e6re 3 timer \u00e1 kr. 1100,- excl. moms, til en samlet pris p\u00e5 kr. 3300,- excl. moms. Herved vil de \u00f8nskede data blive klargjort til afhentning p\u00e5 et tidspunkt der aftales indbyrdes mellem kunden og BDNORDIC. For at etablere en aftale omkring afhentning, bedes kunden kontakte leverand\u00f8rens kundeserviceafdeling.<\/p>

        1.3.2 Transfer of solution \/ data<\/strong>
        I tilf\u00e6ldet at Kunden \u00f8nsker overflytning af data til anden udbyder, betales der en s\u00e6rskilt pris. Prisen vil afh\u00e6nge af timeforbruget, l\u00f8sningens st\u00f8rrelse og m\u00e6ngden af data \u2013 et realistisk eksempel kunne v\u00e6re 3 timer \u00e1 kr. 1100,- excl. moms til en samlet pris p\u00e5 kr. 3300,- excl. moms.<\/p>

        The price is excl. acquired licenses for the installed solution.<\/p>

        Submissions per. e-mail to be answered, as a rule, only between 08.00 \u2013 21.00 on weekdays and between 08: 00 and 15.00 on Fridays, while a person in charge of the guard will endeavour to respond to all incoming e-mails in 24 hours.<\/p>

        If you choose to terminate its hosting agreement, terminated the SLA agreement automatically.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

        Hosting 1. HostingDen n\u00e6rv\u00e6rende Hostingservice beskriver det anvendte serverudstyr, CMS, domainer, internetforbindelse og yderligere aftaleforhold m.m. 1.1. ServerBDNORDIC stiller serverudstyr til drift af hjemmesiden til r\u00e5dighed for kundens l\u00f8sning og leverer service for drift og overv\u00e5gning af systemerne alle \u00e5rets dage fra kl. 00.00 til 24.00(Se\u00a0 Service Level Agreement aftalen SLA for yderligere information og…<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-2615","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bdnordic.com\/en\/wp-json\/wp\/v2\/pages\/2615","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bdnordic.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bdnordic.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bdnordic.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bdnordic.com\/en\/wp-json\/wp\/v2\/comments?post=2615"}],"version-history":[{"count":5,"href":"https:\/\/bdnordic.com\/en\/wp-json\/wp\/v2\/pages\/2615\/revisions"}],"predecessor-version":[{"id":9177,"href":"https:\/\/bdnordic.com\/en\/wp-json\/wp\/v2\/pages\/2615\/revisions\/9177"}],"wp:attachment":[{"href":"https:\/\/bdnordic.com\/en\/wp-json\/wp\/v2\/media?parent=2615"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}